FAQ's

Shipping:

When Will my Order Ship?
All online orders will ship within 2-4 business days. We are still a growing company and hope to one day have same-day shipping

Why hasn't my order arrived
There may be various reasons why you haven't received your order yet.

  • Packages shipping outside of Canada are subject to inspection at Customs which is out of our control. We do attach all the appropriate customs paperwork to make sure your package moves through customs as fast as possible.
  • Sometimes local weather could affect shipping times. 
  • If you are ordering during one of our larger sales, orders may be processed up to 6 business days due to higher volumes.

Will my Shipment have any additional charges when it arrives?
Depending on your location, yes possibly. Taxes, Duties, and customs charges may be applied to your package as it arrives in the country of destination. This amount is not controlled by us, but since we properly declare the package, it may acquire an extra charge along the way. If the package is rejected upon delivery due to accumulated duties and taxes to your destination, you will not be eligible for a refund.